As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £10 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice.  Red Carnation Hotels matches all donations pound for pound and all monies raised will be passed on to Guernsey Cheshire Home. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

Check-in is guaranteed from 2.30pm and check out time is 11am.

If you arrive early and your room is available then we will be able to check you in immediately. If not, our Concierge team will be pleased to look after your luggage so you can begin to use our hotel facilities and explore the island.

Please notify reception if you would like a later checkout time. This is subject to availability and there may be charge of 50% of your nightly rate, depending on what time you require your room until.

The hotel offers a valet parking service. Guests are advised to drive to the front entrance and let the reception team know that their car is parked in front of the hotel. One of our team will then take it to our car park.

Please note that parking is limited and during busy times, our team may need to move cars to assist other guests, therefore keys must be left in the safekeeping of our reception team.

UK residents do not require a passport to visit Guernsey although all air and sea carriers do require some form of photo identification. If you are travelling from the continent direct to Guernsey you will need a passport. If you travel to Guernsey from the continent via United Kingdom you will also need a passport. For more information, please check out Visit Guernsey's travel information page.

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club and Switch.

Yes we welcome pets. Please speak to our reservations team, so that they can ensure that you book a suitable room with balcony for you and your pet’s comfort. Find out more about our facilities for pets.

Smoking is not permitted anywhere in the hotel in accordance with Guernsey law.

Yes, please wear smart casual attire.

Yes, complimentary WI-FI is available throughout the hotel.

We have one adapted room in the hotel which offers spacious accommodation with a double bed, two armchairs, handrails by the bath, basin and toilet. The basin and the mirror are fitted at a lower level and there is a roll-in shower.

Guernsey is well served by flights and ferries from the UK and mainland Europe. Flights operate daily from London Gatwick, Southampton, Manchester, London Stansted, Exeter, Jersey and several other regional airports whilst there is a regular ferry service from Poole, Jersey and St Malo.

The Guernsey currency is pounds sterling. Local notes and coinage are interchangeable on the island with UK tender (we still have £1 notes). Please note that Guernsey notes and coins cannot be used when back in the UK but can be exchanged free of charge in all major banks.

There is a reciprocal health agreement between Guernsey and the British Government. This means that UK residents travelling to the Islands will not be charged for urgent doctors' visits, medical treatment, ambulance services.

Find out more information here.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.